Privacy Policy

Privacy & Security Policy

The StrataCloud Privacy Policy is designed to assist you — businesses, consumers and the general public — in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using the stratacloud.com website and all of our related services therein.

Contact Information
To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us: e-mail: info@stratacloud.com

Surface mailing address:
StrataCloud, Inc. 
53 Perimeter Center East, Suite 201, Atlanta, GA 30346 
Phone: 1-404-924-2400 
Fax: 1-404-924-2401

What Information Do We Collect?
When visiting the StrataCloud website, you may provide us with personal information you voluntarily choose to disclose that is collected on an individual basis such as name, address, email address and credit card information and website use information gathered on a collective basis as you and others browse our website.

 

Personal Information You Choose to Provide

Registration Information
You will provide us information about yourself, your firm or company’ and your practices when you register for certain StrataCloud services or register for e-mail newsletters and alerts. You may also provide additional comments on how you see StrataCloud serving your needs and interests.

E-mail Information
If you choose to correspond with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses.

Website Use Information
Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. We, our advertisers and ad serving companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them.

How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable.

Choice/Opt-out
StrataCloud allows you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information. 

Until you explicitly opt-in for the first time, StrataCloud considers you in the opt-out category. StrataCloud always notifies its customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party. 

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings web page, or by sending an e-mail with the subject line “Unsubscribe” to info@stratacloud.com or contact a Customer Service Representative at 404-924-2400. 

What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?
As you visit our website, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. 

Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Third Party Cookies
The use of cookies by our [partners, affiliates, tracking utility company, service providers] is not covered by our privacy statement. We do not have access or control over these cookies. Our [partners, affiliates, tracking utility company, service providers] use both session ID and persistent cookies [to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.]

Web beacons
Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Social Media Widgets
Our website includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Sharing Information with Third Parties
We do not share, rent, or trade PII with third parties for their promotional purposes.

We also use third parties to facilitate our business, including, but not limited to, sending e-mail. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.

As we develop our business, we may buy or sell assets or business offerings. Customer, e-mail, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

 

How Do We Protect Your Information?

Security
E-mail is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by e-mail.

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

How Can You Access and Correct Your Information?
If your personal information changes or if you no longer desire our service, you may, correct, update, delete/remove or deactivate it by e-mailing info@stratacloud.com or by calling 1-404-924-2400. We will respond to your request for access within 30 days.

Certain Disclosures
We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights and property, the Site, the users of the Site, and/or our Affiliated Parties; (c) act under circumstances to protect the safety of users of the Site, us, or third parties.

What About Other Websites Linked to Our Website?
We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding

Your Consent
By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. 

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Press Releases and Media Relations 
To request a press release or media relations kit, or in order to contact a member of our Media/Public Relations department, StrataCloud requires that you enter your e-mail address, name, company, phone number and reason for inquiry, either on our web form, or by phone to fulfill your request. StrataCloud will not share the information you provide with any third-party companies, without your permission, with the exception of any third-party company we may retain for distribution of press releases to the public.

Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@stratacloud.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Customer Testimonials
We post customer testimonials on our website which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at info@stratacloud.com.

Live Chat
We use live chat to assist you with questions about our products. If our live chat is offline we will collect your name and email address so that we may reply to your request.